Ahead Terms and Conditions of Service

Including Subscription Terms

Effective Date: April 15, 2026

1. Object and Validity

The company:
Ahead Solutions GmbH
Auguststraße 26, 10117 Berlin, Germany
Authorized Managing Director: Kai Koch
Email: hi@ahead-app.com
Commercial Register: AG Charlottenburg, HRB 219170 B
VAT ID: DE333984741

(hereinafter "Ahead", "we", "us", or "our") operates a platform for emotional intelligence training on the internet portal https://www.ahead-app.com and related websites, as well as on mobile applications for iOS and Android (hereinafter collectively the "Platform").

Ahead provides scientifically grounded, interactive content designed to help users develop emotional intelligence skills, including managing emotions such as anger, anxiety, and stress, and building positive behavioral habits. The Platform uses artificial intelligence to personalize content and recommendations.

These General Terms and Conditions ("Terms"), together with the Subscription Terms set out below, govern your use of the Platform. By registering for an account, purchasing a subscription, or otherwise using the Platform, you accept these Terms in the version valid at the time of your registration or purchase. Ahead does not acknowledge any different terms and conditions unless agreed to in writing.

The content of the agreement between you and Ahead is based on these Terms and the specific information provided during registration or when ordering a paid subscription. No separate contract text is stored. Your order details are available in your user account at any time.

2. Ahead's Services and License

2.1 Ahead provides structured learning content (hereinafter "Platform Content") through interactive journeys, AI-powered coaching, and personalized emotional profiles. Ahead may also provide usage statistics and progress tracking.

2.2 The scope of Platform Content and usage rights (the "License") depends on the type of account you hold: a free account (Section 3), a free trial (Section 5), or a paid subscription (Section 4). The License is limited to the duration of the applicable account type.

2.3 Ahead grants you a non-exclusive, non-transferable, time-limited, revocable right to use the Platform and its content for your personal, non-commercial purposes only.

2.4 All Ahead trademarks, trade names, logos, domain names, and other distinctive brand features are the sole property of Ahead. This License does not grant you any rights to use Ahead's brand features for any purpose.

2.5 If you use a free account, Ahead may display promotional information on the Platform.

3. Registration

3.1 To use Ahead's services, registration is required. You must be at least 16 years old to register. Ahead reserves the right to verify your identity and age.

3.2 Registration is free and does not obligate you to purchase a subscription. By registering, you enter into a free usage agreement with Ahead.

3.3 You may register using your email address and a password, or via a single sign-on service (e.g., Apple Sign In, Google Sign In). Registration is available via our website, iOS app, or Android app.

3.4 All registration information must be complete, accurate, and kept up to date. Ahead processes registration data in accordance with our Privacy Policy.

3.5 You are solely responsible for maintaining the confidentiality of your password. Your account may only be used by you. Report any unauthorized use immediately to hi@ahead-app.com.

4. Paid Subscriptions

4.1 Additional features and content are available through paid subscriptions ("Subscription Access"). Subscriptions are available for various durations as displayed at the time of purchase, including weekly, monthly, quarterly, and yearly options. Ahead may also offer introductory or promotional pricing from time to time.

4.2 Subscription Access is ad-free and grants access to all premium content and features for the duration of the subscription period.

Web Purchases (ahead-app.com)

4.3 When you purchase a subscription through our website, you submit a binding offer by completing the order form and clicking the purchase button. The contract is formed when Ahead sends you an order confirmation by email. Before submitting, you may review and correct your data.

4.4 Your confirmation email will include: the subscription plan and duration, the price and currency, the auto-renewal terms (including renewal price and period), your cancellation rights and instructions, and a link to manage or cancel your subscription.

App Store Purchases

4.5 You may also purchase a subscription through an in-app purchase via the Apple App Store or Google Play Store. In-app purchases are subject to the terms and conditions of the respective app store, including their refund and cancellation policies. Ahead does not process payments or refunds for app store purchases.

5. Free Trials and Introductory Offers

5.1 Ahead may offer free or reduced-price trial periods ("Trial") at its sole discretion. Ahead may modify or discontinue any Trial at any time.

5.2 Certain Trials require you to provide payment details at signup. In such cases, your Trial will automatically convert to a paid Subscription Access at the price and for the period disclosed to you at the time of signup, unless you cancel before the Trial ends.

5.3 To avoid being charged, you must cancel before the end of the Trial period. Cancellation instructions are provided at signup and in your confirmation email. You may cancel via your Ahead account settings, the Stripe customer portal (for web purchases), or the relevant app store settings (for in-app purchases).

5.4 Ahead reserves the right to limit the number of Trials available to any individual user.

6. Auto-Renewal, Cancellation, and Pricing Changes

Auto-Renewal

6.1 All paid subscriptions renew automatically at the end of each subscription period for the same duration and at the then-current price, unless you cancel at least 24 hours before the end of the current period.

6.2 By subscribing, you authorize Ahead (or the applicable app store) to charge the applicable renewal fee to your payment method on file. The renewal price will not exceed the price for your immediately prior subscription period, excluding any promotional or introductory pricing, unless Ahead notifies you of a price change prior to renewal.

Pre-Renewal Notifications

6.3 For web/Stripe subscriptions, Ahead will send you an email reminder before each renewal, informing you of: the upcoming renewal date, the renewal price, and how to cancel. For annual or longer subscriptions, this reminder will be sent at least 15 days before renewal. For monthly or quarterly subscriptions, this reminder will be sent at least 3 days before renewal.

6.4 For app store subscriptions, renewal notifications are managed by Apple or Google in accordance with their policies.

How to Cancel

6.5 You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to premium features until that date. No partial or pro-rated refunds are provided for the remaining period after cancellation.

6.6 Cancellation methods:

• Web/Stripe purchases: Cancel via your account page at ahead-app.com/account, or via the Stripe customer portal link in your confirmation email.
• iOS purchases: Cancel via iPhone Settings > [Your Name] > Subscriptions > Ahead.
• Android purchases: Cancel via Google Play Store > Profile > Payments & Subscriptions > Subscriptions > Ahead.

6.7 You may also cancel by contacting us at hi@ahead-app.com. We will process email cancellation requests within 2 business days.

Pricing Changes

6.8 Ahead may change subscription prices at any time. Price changes will not apply to your current subscription period. We will notify you of any price change by email at least 30 days before it takes effect. If you do not wish to pay the new price, you may cancel before the change goes into effect.

7. Refund Policy

General Principle

7.1 All purchases of digital content through Ahead are final. Because Ahead delivers digital content immediately upon purchase or renewal, and because you have access to the full scope of your subscription from the moment of payment, Ahead does not provide refunds for completed subscription periods.

App Store Purchases

7.2 Subscriptions purchased via the Apple App Store or Google Play Store are subject to the refund policies of the respective app store. Ahead cannot process refunds for app store purchases. To request a refund, please contact Apple at https://reportaproblem.apple.com or Google at https://play.google.com/store/account/orderhistory.

Web/Stripe Purchases

7.3 For subscriptions purchased through our website (processed by Stripe), the following applies:

• Once digital content has been delivered to your account, no refund is owed for the current subscription period.
• If you do not cancel before a renewal date, the renewal charge is considered final and the digital content is deemed delivered.
• Ahead will provide refunds where required by mandatory provisions of applicable law (see Section 7.4 and 7.5 below).
• Ahead may, at its sole discretion, offer courtesy refunds or credits on a case-by-case basis.

EU and UK Consumers: Right of Withdrawal

7.4 If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a distance contract for digital content within 14 days of purchase, without giving any reason.

However, this right of withdrawal does not apply if:

• You have given your express prior consent for Ahead to begin providing digital content immediately, AND
• You have acknowledged that by giving such consent, you lose your right of withdrawal.

At the time of purchase, you will be asked to provide this consent separately (via a checkbox or equivalent mechanism). Upon completing your purchase, you will receive a confirmation email recording your consent. If you have provided this consent and the digital content has been delivered to your account, you are not entitled to a refund under the right of withdrawal.

If you did NOT provide this consent, or if Ahead did not obtain it properly, you retain your 14-day right of withdrawal and may request a full refund by contacting hi@ahead-app.com within 14 days of purchase.

This does not affect your statutory rights if the digital content is defective. Under the EU Consumer Rights Directive and the UK Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the digital content is defective, you are entitled to a repair or, if repair is not possible, a price reduction up to and including a full refund.

US Consumers: California and Other States

7.5 If you are a consumer in California, your rights under the California Automatic Renewal Law (Business & Professions Code §17600 et seq.) are preserved. In particular:

• Ahead will present the auto-renewal terms clearly and conspicuously before purchase.
• Ahead will obtain your affirmative consent to auto-renewal separately from your acceptance of these Terms.
• Ahead will send you a confirmation of your subscription including the renewal terms, pricing, and cancellation instructions.
• Ahead will send pre-renewal reminders as described in Section 6.3.
• If Ahead fails to comply with these requirements, you may cancel at any time and receive a full refund of all charges incurred after the date of non-compliance.

For consumers in other US states, applicable state auto-renewal laws are respected. In all cases, Ahead complies with the Restore Online Shoppers' Confidence Act (ROSCA) and Section 5 of the FTC Act.

Canadian Consumers

7.6 If you are a consumer in Canada, your rights under applicable provincial consumer protection legislation (including Ontario's Consumer Protection Act and Quebec's Consumer Protection Act) are preserved. Ahead will provide clear disclosure of subscription terms and a simple cancellation mechanism as required by applicable law.

8. Free Account: Term and Termination

8.1 The free usage agreement begins upon registration and runs indefinitely. You may terminate it at any time by deleting your account via the Settings menu in the Ahead app.

8.2 Ahead may terminate your free account at any time with reasonable notice.

8.3 Upon cancellation of a paid subscription, your account reverts to a free account. If you wish to delete your account entirely, you may do so from the app settings or by contacting hi@ahead-app.com.

8.4 The right to terminate for cause remains unaffected.

9. User Conduct

9.1 You agree not to use the Platform to:

• Submit content that is abusive, threatening, defamatory, obscene, or otherwise objectionable.
• Harass, bully, or intimidate other users or Ahead staff.
• Impersonate any person or entity.
• Upload malware, viruses, or harmful code.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Use the Platform for any unlawful purpose.
• Circumvent or attempt to circumvent any access restrictions or security measures.

9.2 Ahead reserves the right to suspend or terminate your account for violation of these Terms, with or without notice, depending on the severity of the violation.

10. AI Services Disclaimer

10.1 Ahead uses artificial intelligence to provide personalized content, emotional insights, and coaching suggestions. AI-generated content is for educational and informational purposes only.

10.2 Ahead is not a medical, therapeutic, or mental health service. The Platform does not provide medical diagnoses, clinical treatment, or therapy. If you are experiencing a mental health crisis, please contact your local emergency services or a qualified mental health professional.

10.3 AI-generated content may occasionally be inaccurate or incomplete. Ahead does not guarantee the accuracy, reliability, or suitability of AI-generated outputs for any particular purpose.

11. Liability

11.1 Ahead's liability for damages is excluded to the maximum extent permitted by applicable law. This exclusion does not apply to:

• Damages arising from death, bodily injury, or harm to health.
• Damages arising from intentional or grossly negligent breach of duty by Ahead, its legal representatives, or agents.
• Breach of essential contractual obligations (cardinal obligations), i.e., obligations the fulfillment of which enables the proper performance of this agreement and on which you may reasonably rely.

11.2 In cases of breach of essential contractual obligations caused by simple negligence, Ahead's liability is limited to the typical, foreseeable damages.

11.3 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including mandatory consumer protection laws in the EU, UK, US, or Canada.

12. Changes to These Terms

12.1 Ahead reserves the right to amend these Terms with effect for the future, provided the changes are reasonable considering Ahead's interests and your interests. Ahead will notify you of any changes by email at least four (4) weeks before the amended Terms enter into force, including the new version of the Terms and a clear explanation of the changes.

12.2 If you do not object within four (4) weeks of receiving the notification, the new Terms are deemed accepted. Ahead will inform you of this consequence in the notification.

12.3 If you object, the existing Terms continue to apply, but Ahead may terminate the agreement with effect from the next possible regular termination date.

13. Dispute Resolution

EU Consumers

13.1 The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Ahead is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board pursuant to §36 VSBG (German Consumer Dispute Resolution Act).

US Consumers

13.2 If you are a US consumer, you agree to first attempt to resolve any dispute informally by contacting hi@ahead-app.com. If the dispute is not resolved within 30 days, either party may pursue formal resolution. You agree that any legal proceedings will be conducted on an individual basis, and you waive any right to participate in a class action lawsuit or class-wide arbitration, to the maximum extent permitted by applicable law.

UK and Canadian Consumers

13.3 Nothing in this section limits your right to bring claims before the courts of your habitual residence or to use any mandatory dispute resolution procedure available under applicable consumer protection law.

14. Governing Law and Jurisdiction

14.1 These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

14.2 This choice of law does not deprive you of the protection afforded by mandatory consumer protection provisions of the country in which you are habitually resident, including but not limited to the consumer protection laws of the EU member states, the United Kingdom, the United States (federal and state), and Canada (federal and provincial).

14.3 If you are a merchant, legal entity under public law, or do not have a general court of jurisdiction in Germany or another EU member state, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany.

14.4 If you are a consumer, you may bring claims in the courts of your habitual residence or in Berlin. Ahead may only bring claims against consumers in the courts of the consumer's habitual residence.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the economic purpose of the invalid provision.

16. Contact

Ahead Solutions GmbH
Auguststraße 26, 10117 Berlin, Germany
Email: hi@ahead-app.com
Web: https://www.ahead-app.com