Frequently Asked Questions About Ahead
Have questions? Here you'll find answers from us.
Why is Ahead not fully free?
Why is Ahead not fully free?
Life is expensive. We feel you - we also have bills to pay. Everyone who supports us financially helps us make this product better and the world calmer, kinder, and happier. Per month, a subscription is cheaper than: Self-help books no one reads; Overpriced therapy or coaching; and Punching bags. Basically - it’s the price of a cup of coffee per week!
Do I qualify for a refund?
Do I qualify for a refund?
For purchases made via Apple App Store:
As the developer of the app we have no access to any payments or purchases made through the Apple App Store via Apple Pay and hence are unable to process any refunds or make amendments to your purchase after the conversion.
Apple requires all subscriptions to be cancelled 24h ahead of conversion according to their terms & conditions. We have no influence on this process.
We are notifying you via email about your upcoming trial 48h ahead of conversion to avoid any misunderstanding.
For purchases made via www.ahead-app.com:
Please see our Terms of Service here: https://ahead-app.com/terms-of-service
Is Ahead worth it?
Is Ahead worth it?
Getting better at managing emotions has a huge impact on your life - more than learning any other skill: It allows you to become the person you want to be. To be more connected, successful, and happy. To be a better partner, friend, colleague, and parent. It’s cheaper than therapy (price of a cup of coffee a week) and works better than binging self-help content!
How does Ahead help me change?
How does Ahead help me change?
We can learn to better manage our emotions. Why wait until we’re 90 to be in charge of our emotions? When we can learn it in just weeks! The hundreds of thousands of happy, relaxed Ahead users are proof of that. Our approach is all about overcoming our brains’ unhelpful thought patterns - by spotting them early (before it’s too late) and using simple techniques to stop reacting to these thoughts.
Who’s behind Ahead?
Who’s behind Ahead?
We are a bunch of geeks with backgrounds in psychology, behavioral science, product design, and coding. And we’re on a mission: Make tools for the mind to advance humankind! (Because we’re also just humans who struggle with their emotions.) Be part of science in the making: Ahead isn’t perfect (either). But together with our users, we’re making something that helps us all get along with our emotions. We promise to only give you science-proven advice, never reveal your secrets, and always act in your favor. Greetings from Kai, John, Duncan, Sarah, Mantas, Kristers, Hannah and Shervin!
Will Ahead work for me?
Will Ahead work for me?
We’ve made Ahead practical, fun, and easy to use, while ensuring that it includes science-backed tools and activities you can rely on. Whether you’re a teen aiming to be more productive in school, or a parent seeking to be a bit calmer for your children or partner, Ahead is perfect for whatever you want to work on. We offer journeys that cover everything from anger and anxiety to positivity and procrastination. The possibilities for your self-improvement journey are endless!
How does Ahead help me to stick to my goal?
How does Ahead help me to stick to my goal?
First, you’ll dive into our activities, designed to help you recognize and understand the science behind your unhealthy thought patterns. Next, you’ll put your newfound knowledge to the test by applying it in real life using any of our 100+ science-backed techniques. As you complete activities, you’ll have the opportunity to level up through our journey chapters until you reach mastery. Each time you have a bad moment, use our reflection tool to reflect on why it might’ve happened, then save it to check-back how you’ve progressed overtime. Plus, we offer daily check-in quizzes each time you log in, along with reminders to keep you on track with your journey!
How do I cancel my trial?
How do I cancel my trial?
Depending on whether you signed-up for a trial for Ahead through the Apple App Store or via www.ahead-app.com there are 2 ways.
Please remember that all Apple trials need to be cancelled 24h before the trial period ends!
Via Apple App Store
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription.
- Tap Cancel Subscription. You may need to scroll down to find the Cancel Subscription button.
- After you entered a trial you have been sent an email titled "Your Ahead Subscription"
- This email has been sent to the email address you used during sign-up (please check SPAM)
- Tap the "Manage subscription" button in this email to cancel your subscription in your Stripe account
Can I reset my journey?
Can I reset my journey?
If you have completed every single activity on a journey, congratulations!
You'll see an option to "Review this journey" at the bottom of the last last level of the journey. Once you click this it will enable you to review all the activities again, saving your new progress in gold 🌟.
How can I look up my Private Relay Apple ID email address
How can I look up my Private Relay Apple ID email address
If you signed up for Ahead using Apple, your account might be linked to a Private Relay email generated by Apple’s hidden email feature.
This email is encrypted and usually looks something like this: rgbdk2254@privaterelay.appleid.com. If you’re unsure which email you used, follow these steps to find it:
On an iPhone or iPad:
- Go to Settings and tap your name at the top.
- Select Password & Security.
- Tap Sign in with Apple or Apps Using Apple ID.
- Locate Ahead in the list.
- You’ll find the email under “This App Received.”
On a computer:
- Log in to appleid.apple.com.
- Click on the Sign in & Security section.
- Choose Sign in with Apple.
- Find Ahead in the list and check the “Hide My Email” section for the relay email.
How to Share Your Ahead Subscription with Apple Family Sharing
How to Share Your Ahead Subscription with Apple Family Sharing
Apple Family Sharing lets you share eligible subscriptions, like your Ahead subscription, with up to five family members. Here’s how to set it up:
If you have already enabled the Family Subscription as part of your Ahead subscription you can skip to step B.
A. Enable Family Sharing in Ahead
Navigate to >Profile >Settings >Manage Subscription
Make sure you have selected "Family Sharing"
B. Set-Up Family Sharing in Apple Settings
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID settings.
Select Family Sharing and tap Set Up Your Family (if you haven’t already).
Follow the prompts to add family members using their Apple IDs.
C. Next, Share Your Ahead Subscription
Go back to Settings and tap your name.
Tap Subscriptions.
Select Ahead.
Now, you’ll see an option to Share with Family. Toggle this option on.
D. What Family Members Need to Do
Once sharing is enabled, your family members can access the Ahead subscription automatically. They just need to:
Open the Ahead app.
Sign in with their Apple ID that’s part of your Family Sharing group.
